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Customer policies

Sacroz policies and purchase support.

All important customer policies in one place, written clearly for online buyers and dealer enquiries.

01

Shipping Policy

Orders are processed after payment/COD confirmation. Standard dispatch usually happens within 2-5 working days depending on product availability and serviceable pincode.

02

Returns & Refunds

Return, refund, or cancellation requests can be raised from the order area. Approval depends on product condition, installation status, and request reason.

03

Warranty Policy

Eligible products include warranty support against manufacturing defects. Physical damage, wrong installation, misuse, and normal wear are not covered.

04

Privacy Policy

Customer data is used only for order processing, support, delivery, account management, and lawful business communication.

05

Terms & Conditions

By using Sacroz, customers agree to product availability, price updates, delivery checks, and standard ecommerce terms.